Returns & Refunds

Hassle-free returns.

We stand behind every product we sell. If something isn't right we'll make it right — no questions asked within 30 days of delivery.

30-Day Return Window
Return any item within 30 days of delivery for a full refund. No restocking fees, no hassle.
Likley New Condition
Items may be lightly used but must be returned in clean, like-new condition with original packaging, accessories, and documentation. Products with significant signs of use, damage, or missing parts may be subject to a partial refund or may not be eligible for return.
Free Return Shipping
Returning your item is easy. For all eligible returns, we'll cover the return shipping cost and email you a prepaid shipping label within 24 hours of approval. Just attach the label to your package and send it back to us by mail - no additional shipping fees required.
Refund in 5–7 Days
Once we receive your return, refunds are processed within 2 business days and appear in your account within 5–7 days.
How it works
01
Submit your request
Fill out the return form below with your order number and reason for return. We'll review your request within 1 business day.
02
Receive your label
We'll email you a prepaid return shipping label within 24 hours of approval. Print it and attach it securely to your package.
03
Drop off your package
Take your package to any carrier drop-off location. Keep your receipt — it contains your tracking number.
04
Get refunded
Once we receive and inspect your item, your refund is processed within 5-7 business days back to your original payment method.
Start a Return

Fill in your details below and we'll get back to you within 1 business day.

Common Questions
Can I exchange instead of return? +
Yes — if you'd like a different product instead of a refund, note it in the details field. We'll arrange an exchange at no extra cost if the items are the same price.
What if my unit arrived damaged? +
Take a photo and submit it with your return request. We'll send a replacement immediately at no charge — no need to return the damaged item in most cases.
Are filters and consumables returnable? +
Opened or used filters and consumable parts cannot be returned for hygiene and safety reasons. Unopened items in original packaging can be returned within 14 days of delivery.
How long does the refund take to appear? +
After we receive your item we process refunds within 5-7 business days. Depending on your bank or card provider, the funds will appear within 7–10 business days.
Is my warranty affected if I return a product? +
If you choose an exchange rather than a refund, the warranty on your replacement unit begins from the date of the new delivery. Your statutory rights remain fully intact throughout.
Still have questions? Our support team is available Monday to Sunday, 9am – 5pm. We typically respond within a few hours.
Contact Support →