Questions.
Answered.

We ship worldwide to selective destinations available at checkout. We are continuously expanding our shipping network — sign up for our newsletter to be notified when your region becomes available.

Standard shipping typically takes 5–10 business days depending on your location. Larger units such as split-system air conditioners may require additional handling time of 1–3 business days before dispatch.

Yes — free shipping thresholds and promotional rates are displayed at checkout and are subject to change. Large or heavy items such as full HVAC units may incur a freight surcharge regardless of order value.

First check your tracking link. If the tracking shows delivered but you haven't received it, check with neighbours and your building's reception. If the issue persists, contact us at support@airnation.com and we will investigate with the carrier on your behalf.

We accept returns on most items within 30 days of delivery. Items must be unused and in original packaging. See our full Returns & Refunds Policy for complete details.

Visit our Returns page and fill out the return request form. We will respond within 1 business day with a prepaid return shipping label where applicable.

Yes. Note your preferred exchange item in the return request form and we will arrange it at no extra cost if the items are the same price, or if you pay the difference for a higher-priced item.

Once we receive your return we process refunds within 2 business days. Depending on your bank or card provider, funds will appear in your account within 5–7 business days.

Opened or used filters and consumable parts cannot be returned for hygiene and safety reasons. Unopened items in original sealed packaging can be returned within 14 days of delivery.

We carry portable units, window units, and split-system air conditioners. Each is suited to different room sizes and installation requirements. Product listings include recommended coverage area in square metres and BTU rating to help you choose correctly.

As a general guide, 8,000 BTU covers up to 20m², 12,000 BTU covers up to 35m², and 18,000 BTU covers up to 50m². Ceiling height, insulation quality, and sun exposure also affect what you need. If you are unsure, contact us and we will recommend the right unit for your space.

Clean or replace the air filter every 2–4 weeks depending on usage. Wipe down the exterior with a soft damp cloth. For split systems, we recommend a professional service clean every 12 months to maintain efficiency and air quality.

All AirNation units carry an A+++ energy rating — the highest available. Our inverter-technology compressors adjust output based on demand, meaning significantly lower energy consumption compared to fixed-speed units. Full energy data is listed on every product page.

Most of our split-system and portable units are reverse-cycle, meaning they provide both cooling and heating. This is noted clearly on each product listing. Window units are cooling-only.

All AirNation purifiers use true HEPA H13 filtration, independently tested to capture 99.97% of particles 0.3 microns and above — including dust, pollen, pet dander, smoke, and PM2.5 fine particles. We also include an activated carbon pre-filter for odour and VOC removal.

Each purifier listing includes a CADR rating and recommended room size in square metres. We recommend choosing a unit rated for a larger area than your room if you have pets, allergies, or live in an area with high pollution levels.

On sleep mode, all AirNation purifiers operate at or below 25dB — quieter than a whisper. Maximum speed noise levels are listed on each product page. We do not sell units we would not sleep next to ourselves.

No. AirNation purifiers do not use ionisers or UV-C technology that produces ozone as a byproduct. Our filtration is entirely mechanical — HEPA and activated carbon only. Safe for use around children, pets and people with respiratory conditions.

Select models are compatible with smart home systems including Apple HomeKit, Google Home and Amazon Alexa. Compatibility is clearly marked on each product listing. All units also include a physical control panel and remote.

HEPA filters should be replaced every 6–12 months depending on usage and air quality in your area. Pre-filters and carbon filters typically need replacing every 3–6 months. Your unit will display a filter replacement indicator when the time comes.

No. True HEPA filters cannot be washed or reused — doing so will damage the filter media and significantly reduce filtration effectiveness. Some pre-filters are washable — this is noted on the specific filter product page.

Replacement filters for all AirNation units are available directly on our website. We stock filters for every unit we sell for the lifetime of the product. We recommend purchasing filters only from AirNation to ensure compatibility and performance.

Not yet — but it's coming. Sign up for our newsletter to be the first to know when our filter subscription launches. Subscribers will receive early access and a discounted rate on all replacement parts.

All AirNation units come with a 2-year parts and labour warranty covering manufacturing defects and component failures under normal domestic use. The warranty does not cover damage caused by misuse, accidents, improper installation, or failure to maintain the unit as specified.

Email us at support@airnation.com with your order number, a description of the issue and photos or a short video if possible. We will assess your claim within 2 business days and arrange a repair, replacement or refund depending on the situation.

Yes. We stock parts for every unit we sell and provide full service documentation. We offer out-of-warranty repair support at cost. We believe in building products that last — not products designed to be replaced.

Using non-AirNation filters may void your warranty if damage is caused as a direct result of incompatible filtration. We strongly recommend using only genuine AirNation replacement filters to protect both your unit and your warranty coverage.

Email us at support@airnation.com. We are available Monday to Friday, 9am – 5pm. We typically respond within a few hours and always within 1 business day.